Thank you for shopping with Rose Blossoming. Customer satisfaction is important to us. Please review our Return & Replacement Policy carefully before making a purchase.

1. Eligibility for Returns & Replacements

Due to the handmade and made-to-order nature of our products, we generally do not accept returns or offer refunds for custom-made, personalized, or made-to-order items.

However, if your item arrives damaged, defective, or incorrect due to our error, you may be eligible for a replacement.

Claims must be submitted within 30 days of delivery.

2. Replacement Process

To request a replacement, please contact us at info@roseblossoming.com and provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the defect, damage, or incorrect item

Once your claim has been reviewed and approved, we will arrange a replacement at no additional cost.

3. Refund Policy

Refunds are only granted in exceptional circumstances when a replacement is not possible or when otherwise required by applicable law.

If a refund is approved, it will be issued to the original payment method within 5–10 business days.

Shipping costs, customs duties, taxes, and other related fees are non-refundable.

4. Non-Eligible Items

The following items are not eligible for returns, refunds, or replacements unless they arrive damaged, defective, or incorrect:

• Custom-made products

• Personalized items

• Made-to-order products

• Items damaged through misuse, improper care, or normal wear and tear

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 30 days of delivery.

We are committed to resolving the issue promptly and will provide a replacement when appropriate.

6. Contact Us

If you have any questions regarding this Return & Replacement Policy, please contact us:

📧 Email: roseblossoming@gmail.com

📍 Location: Ho Chi Minh City, Vietnam